Can I purchase Kitty City products or parts from your company?
Unfortunately, we are not selling any Kitty City products or parts direct to the public at this time.
Do you offer any of your combos for sale as a complete kit?
We are not selling any large kit items at this time.
I can’t find a particular Kitty City product, where is it sold?
Please contact our customer service for help finding the product you are looking for.
You may also visit our fan page on Facebook
for a complete list of where to find our products.
I live outside the United States, where can I purchase Kitty City products?
We also sell our products in Canada, and are looking into selling in Europe soon as well.
Please contact our customer service for a list of retailers that sell outside the U.S.
I have a missing/damaged part, what can I do?
If your purchase was made within the past 6 months, please contact our customer service for more information.
I lost my instructions, where can I get new ones?
We offer both PDF and video instructions.
Visit your product's page to find the instructions you need.
How do I build the big structure on your main page?
The big structure on our main page is meant to show the unlimited building possibilites Kitty City offers, as well as showing off many of our items.
Due to customer request, we are currently in the process of creating instructions for this structure.
I purchased other cat furniture made by SportPet, does it connect to Kitty City?
Only Kitty City products can connect to each other. Our other cat furniture products are meant to be stand-alone units.
I have a very large cat, will Kitty City products be able to support him?
We recommend that you use our products with cats that are under 20 lbs.
Can multiple cats use Kitty City at the same time?
Yes! Kitty City’s modular design allows you to build a structure as large as you desire to accommodate all of your cats.
How can I make my Kitty City structure more stable?
For best results, keep your Kitty City structures on carpet to reduce sliding on smoother floors.
Placing the structure against a wall or corner will help prevent any teetering.
When building large structures, remember to build a sturdy base before adding higher levels to prevent tipping.
How do I clean the Kitty City fabric?
We recommend you do spot cleaning using water and a mild, pet-safe soap (no bleach).
Why does the Kitty City product I purchased look different than the image on your site?
We periodically update and change our products to make them the best value to our customers.
The images on our site are the most up-to-date versions of our products, which may differ from what is currently in stores.